Shipping Policy

At ComfJoy, we work hard to get your cozy favorites to you as quickly as possible. Below you’ll find our shipping times, tracking details, and helpful information about deliveries.

Quick Summary: Processing takes 1–3 business days. Delivery typically takes 7–14 business days depending on your location.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order is processed, it is handed to our shipping partners for delivery.

Estimated Delivery Times

Delivery times are estimates and can vary by location, carrier, and seasonal demand:

  • United States: 7–14 business days
  • Canada: 8–16 business days
  • United Kingdom: 7–14 business days
  • Australia: 8–16 business days
  • Other International Destinations: 10–20 business days

Tracking Information

Tracking is available for most orders. If tracking is provided for your shipment, you’ll receive a tracking number by email once your order ships.

Please allow 24–72 hours for tracking updates to appear after the order ships.

Shipping Fees

Shipping costs are shown at checkout. From time to time, we offer free shipping promotions in selected regions.

Address Accuracy

Please double-check your shipping address at checkout. If an address is incomplete or incorrect, delivery may be delayed or returned.

Delivered but Not Received

If your tracking shows “delivered” but you haven’t received your package:

  • Check with household members or neighbors
  • Look around your delivery location (porch, lobby, mailroom)
  • Contact your local carrier with your tracking number

If you still need help, contact us and we’ll do our best to assist.

Delays

While we aim to deliver within the estimated timeframe, delays can happen due to weather, customs, carrier issues, or peak seasons. If your order is taking longer than expected, please reach out—we’re happy to help.

Customs & Duties (International Orders)

International orders may be subject to customs duties or import taxes depending on your country. These fees are set by your local government and are the customer’s responsibility.

Contact Us

If you have any questions about shipping, please email us at brand.mamula@gmail.com and include your order number if you have one. We typically respond within 1–2 business days.